Privacy Policy

Egao Matcha is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

By using our services, you consent to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use our services.

Personal Information

We may collect the following personal information when you:

• Create an account or make a purchase
• Subscribe to our newsletter
• Contact us for support
• Participate in surveys or promotions
• Visit our market stalls
• Interact with us on social media

Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Cookies and similar tracking technologies

We use your personal information for the following purposes:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send newsletters and marketing communications (with consent)
• Improve our products and services
• Detect and prevent fraud
• Comply with legal obligations
• Analyze website usage and performance
• Personalize your shopping experience

We may share your information in the following circumstances:

• With service providers who help us operate our business
• When required by law or legal process
• To protect our rights and property
• With your explicit consent
• In connection with a business sale or merger
• To prevent fraud or illegal activities

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement appropriate security measures to protect your personal information:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Limited access to personal information by authorized personnel
• Secure payment processing through trusted providers
• Regular backup and recovery procedures

Under Australian Privacy Principles, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

We retain your information for as long as necessary to:

• Provide our services and fulfill transactions
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

By continuing to use our website, you consent to our use of cookies as described in this policy.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or contacting you directly.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: