Egao MatchaEgao Matcha

Shipping Policy

Delivery options, timeframes, and shipping costs

Last updated: 22 July 2025

1. Shipping Overview

We ship Australia-wide from our base in Cairns, Queensland. All orders are carefully packed to ensure your matcha arrives fresh and in perfect condition.

Australia-wide shipping via Australia Post
Competitive shipping rates Australia-wide
Secure packaging for freshness
Tracking provided for all orders

2. Delivery Areas

Domestic Shipping (Australia)

We deliver to all Australian states and territories:

Queensland (QLD) - 1-2 business days
New South Wales (NSW) - 2-3 business days
Victoria (VIC) - 2-3 business days
South Australia (SA) - 3-4 business days
Western Australia (WA) - 4-5 business days
Tasmania (TAS) - 3-4 business days
Northern Territory (NT) - 3-4 business days
Australian Capital Territory (ACT) - 2-3 business days

International Shipping

International shipping is available on request. Please contact us for a custom quote as rates vary by destination and product restrictions may apply.

3. Shipping Costs

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Standard shipping rates:

Queensland: $8.95
NSW, VIC, ACT: $12.95
SA, WA, TAS, NT: $15.95

Shipping costs are calculated automatically at checkout based on your delivery address.

4. Order Processing

Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).

1
Order confirmation sent immediately
2
Payment processing and verification
3
Careful packing of your matcha products
4
Dispatch with tracking information provided

Note: Orders placed after 2 PM AEST on Friday will be processed the following Monday.

5. Shipping Inquiries

For any shipping questions or special requests, please contact us: