Terms and Conditions

Terms of use for our website and services

Last updated: 22 July 2025

1. Introduction

Welcome to Egao Matcha. These Terms and Conditions ("Terms") govern your use of our website egaomatcha.com.au ("Website") and the purchase of products from our business.

By accessing our Website, placing an order, or purchasing our products, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or services.

2. Business Information

Egao Matcha

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  • Email: info@egaomatcha.com.au
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  • Location: Cairns area - please contact us for current market locations
  • Trading Hours: Please contact us for current market schedules

3. Products and Services

Egao Matcha offers:

  • Premium matcha products for retail customers
  • Wholesale matcha supplies for businesses
  • Fresh matcha beverages at local markets
  • Custom matcha solutions for events and businesses

All products are sourced from trusted suppliers in Uji, Kyoto, and are subject to availability.

4. Orders and Payment

Order Process

  • Orders can be placed through our website or at our market stall
  • All orders are subject to acceptance and product availability
  • We reserve the right to refuse or cancel orders at our discretion
  • Order confirmation will be sent via email

Pricing and Payment

  • All prices are in Australian Dollars (AUD) and include GST
  • Prices are subject to change without notice
  • Payment is required at the time of order placement
  • We accept credit cards, debit cards, and digital payments via Square
  • Payment processing is secured by Square Payment Systems

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Local Markets

Please contact us for current schedules